Finding the System That Fits Your Needs - Sekoia

Finding the System That Fits Your Needs

Aspiring, caring, trusting. These are some of the core values Active Prospects integrate into every part of their care delivery. From recruiting to care planning. Active Prospects provide high-quality support for people with learning disabilities and autism as well as physical and mental health needs. Across Surrey, South London, and Sussex.

“The systems we looked at previously were very focused on the processes in elderly care homes. It was very task related with less focus on the resident’s outcomes, aspirations, and goals.” – Jade Vallance, Director of Care, Active Prospects

As a provider, Active Prospects aims to become an outstanding organisation known for delivering innovative, flexible, and responsive care and achieving excellent outcomes for their people and communities.

We’re happy they’ve chosen Sekoia to help them in that mission.

The end of a year-long search for the right digital care planning system

”We hadn’t really found the right product. Every product we looked at needed to be adapted. And Sekoia was the first product where Maria and I were like: Oh! This is what we were looking for, but we couldn’t fit it into words” – Jade Vallance, Director of Care, Active Prospects

The senior team at Active Prospects had been searching for the right system for a while. Until they found Sekoia. Jade elaborates:

“The systems we looked at previously were very focused on the processes in elderly care homes. It was very task related with less focus on the resident’s outcomes, aspirations, and goals.”

Sekoia was built to accommodate both elderly care and services that support people with disabilities. Without forcing ways of working from other sectors upon others. Because digital care planning is not a one-size-fits-all solution.

Likewise, Sekoia gives providers the freedom to choose their own devices. No one is forced to buy a particular brand or type of device. It works on all iOS and Android phones and tablets.

”We hadn't really found the right product. Every product we looked at needed to be adapted. And Sekoia was the first product where Maria and I were like: Oh! This is what we were looking for, but we couldn't fit it into words"
Jade Vallance, Director of Care, Active Prospects

Benefits of using Sekoia

Before Sekoia, 110,000 pages of notes for staff to complete by hand every year excluding other paperwork to be done. And afterwards spent time scanning the papers to make sure it was archived properly
Great in emergency situations. Bank staff could answer all questions in the A&E hospital using Sekoia – it made the staff member feel calm knowing all information was in Sekoia
80% of all KPI audits are all created in Sekoia. That means all staff can carry them out. They can all view them. Audits aren’t left to just being a management task. It gets everybody involved
“The systems we looked at previously were very focused on the processes in elderly care homes. It was very task related with less focus on the resident’s outcomes, aspirations, and goals.”

Hands on Implementation

The training went smoothly. People were engaged, and Active Prospects are now live with Sekoia across all their services. For the past year the whole team has been introduced to the system and the next bit is even getting residents to use their own Sekoia app.

Even though the app is very intuitive, it’s a significant change to the way people are used to working. And that can be uncomfortable. So, the hands on training and support from both Sekoia and Active Prospect’s own Digital Lead has been important.

Taking some time out to make sure everyone feels at ease using the app is important. Otherwise, when things are getting busy, people won’t use the system. Or feel less competent doing so. No matter how intuitive. In our experience, assuming no onboarding is needed is a recipe for disaster. Like Active Prospects, users need to get off to a flying start and use the digital care planning system their way.

“Care records included clear instructions for staff on what to do in order to reduce risks associated with people’s care. For example, where a person had issues with their skin, there was information on which soap to use specifically for the person’s skin. Where a person was living with epilepsy, there was detailed information on how the person may present in the build up to a seizure and the steps staff should follow to reduce the risk of injury.”
CQC report from Achieving Aspirations in 2022
Curious about how Sekoia can help you as a Learning Disability provider? Find out more 👇

About Active Prospects

Active Prospects initially implemented Sekoia at 3 services – Cedarwood, Pines and Woodview, supporting people with physical and learning disabilities.
Since they have implemented Sekoia in 30 more services.
Active Prospects started using Sekoia in August 2021.