From One Digital System to Another at Birtley House | Sekoia

From One Digital System to Another

Switching from one digital system to another is a big decision. But Tim Whalley and the rest of the team at Birtley House knew what they wanted.
The award-winning nursing home, Birtley House, in Surrey is a family-run operator that’s been about since 1932. You could say that the nursing home tradition is in their DNA. They know what they need and why they need it. Even when it comes to technology.

Just like empowering their residents to make their own choices, they were looking for a digital care planning system to empower staff delivering care effectively and safely.

Switching Digital Care Planning Provider

Unnecessary complexity and old school software were a regular nuisance for staff. Creating more problems than it solved. And if there’s one thing staff don’t need in the care sector it’s to be obstructed by the very thing designed to help them.

Birtley House also wanted a solution they could customise to the scale of their home. To support how they deliver care.

Tim Whalley, Director & Nominated Individual, elaborates:

“We are now generating a quality of care records that we never had before. It gives our staff the information they need quite literally in the palm of their hands.”

“We are now generating a quality of care records that we never had before. It gives our staff the information they need quite literally in the palm of their hands.”
“From the start, it was just easy to use, even for me as one of the older members of the team I can find my way around it! Even those staff members who were originally advocating a return to pen and paper are now fully on board.”
Julie Eagleton, Care Delivery Coordinator at Birtley House
"I think it is extremely powerful that the care staff can access the detail of a residents care plan directly from their mobile device in real-time.”

Implementation Time: Smooth Sailing Or Windy Seas?

Implementation is always a worry. You introduce fundamental changes to working routines for staff and residents. It’s not something that’s done by the flick of a switch. You need to spend a bit of time configuring and setting up the system.

For it to be a successful transition you even need staff to lean into the process. Well, buy-in from everyone. And a partner that doesn’t leave you to your own devices (pun intended).

Tim explains how their implementation was:

“Implementation was easier than expected. Having Neha (Sekoia’s Head of Customer Success) on-site for two days including an overnight session to train the night staff meant that an intensive but short induction was provided to everyone. Excellent engagement from our staff helped a lot and I think everyone sensed this was a great opportunity to improve things.”

We truly believe it’s important to be available for questions and advice during the first day. And onwards of course. That’s why we offer to stay the night. Onsite or online. So the night shift is also comfortable with the new changes.

Julie Eagleton, Care Delivery Coordinator at Birtley House elaborates:

“From the start, it was just easy to use, even for me as one of the older members of the team I can find my way around it! Even those staff members who were originally advocating a return to pen and paper are now fully on board.”

The onsite post-implementation follow-up has been postponed due to obvious pandemic reasons. Which is a shame, because it’s usually a great time to catch up. And uncover some questions that might not be as obvious in the actual implementation. For now, Zoom meetings will have to do.

Birtley House is already seeing promising signs with Sekoia. Tim concludes:

"I think it is extremely powerful that the care staff can access the detail of a residents care plan directly from their mobile device in real-time.”

More About Birtley House

Birtley House Nursing Home houses 47 residents. It’s divided into two parts. The Main House with 25 rooms and the Annexe with 20 rooms.
The home is located in the idyllic Surrey Hills countryside with loads of green areas and wildlife
Each staff member has their own device where they can use Sekoia
Oh, and they have an actual Sekoia (Sequoia) tree in their garden! It remains undisclosed whether we had anything to do with that! 🌲

Surrey Care Association logo