Why am I passionate about this?
I was a Care Home Manager like you. I worked with some amazing people to deliver Outstanding Care for our residents. Our care home was rated Outstanding on two inspections. The last inspection we were rated Outstanding in all the five domains making it one of the few in the country. I am not claiming any credit on this, it is my team who achieved it.
Now I am a consultant to care homes to help them deliver Outstanding Care for their residents and get rated as Outstanding by the Care Quality Commission. The reason for me stepping into this role is to teach the industry and public what Outstanding really means.
I personally was very ashamed to hear from a provider that “there is no need to have an Outstanding rating, it is a lot of paperwork, we still have a thriving business with a Good rating”.
I am not assuming every care home provider is the same, but the appetite to become Outstanding is missing in the industry from my experience. Getting rated as Outstanding is not about paperwork at all, it is all about “how you went an extra mile for the people you look after”.