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To offer truly bespoke care, they need their care plans to be living documents. So they can adapt, evolve, and change alongside the residents. That means having full control of their digital care planning system.
“Using something like Sekoia on a tablet means that the people we are supporting can actually participate in their own person-centred care. I have a gentleman who has grown his own vegetables, so he had great fun the other day taking photos of the produce on the tablet. And being able to show his family and friends what he’s doing. It’s real information, not just a photograph.” – Clair Davies, Operations Director and Registered Manager at Nexus Programme.
Taking pictures of vegetables might not seem like a big deal. And compared to other things you document it certainly isn’t. However, being able to showcase an individual’s quality of life is critical. For family, friends, and Local Authorities alike. In Sekoia, there’s the ability to evidence both the little signs of quality of life through pictures and videos and do all the documentation the CQC need. And it is way less time-consuming than before. Clair elaborates:
“Sekoia for us has made a huge huge difference. We’re spending more time on our clients and less time on filling out paperwork. Once the staff team had actually seen Sekoia in action, they were like “wow what have we done for the past 10, 15 years?”. This is such an amazing system. Everything’s in one place. It takes seconds to fill out information. And then to do monthly reports it’s a click of a button. Which has made our monitoring of our services SO much easier.”
Nexus Programme had been on the lookout for a digital care planning system for some time. But they hadn’t found anything that suited them as a learning disability support provider. Most digital care planning systems cater to elderly care. Until they saw Sekoia. Still, it’s not easy to convince staff to give a new system a fair shot. Especially when you’re comfortable with pen and paper.
“There were a lot of fears with using a digital system because it’s not what people are used to. Neha and Rachel were really good at acknowledging the fear factor. But now we are way ahead in our journey and the staff are saying “Why did we ever bother with pen and paper?”. This is great!”
“Even though we had 24 hours support when we went live with Sekoia after a couple of hours since you had trained us so well and the system works so well, we didn’t really need it.”
For a digital system to be adopted by staff, it needs to be intuitive and add value. And it needs to be easy to find help if you get stuck doing something. In Sekoia, there’s a guide that instructs and directs users to answer the most asked questions. That’s a great help for busy staff members that can’t wait around for hours for an answer.
“If there isn’t someone directly next to you that you can ask a question to, the Sekoia guide is brilliant. You just put the question in and it directs to you to exactly where you need to be. And that refreshes your training. It’s fantastic and it reassured a lot of my staff. Managers especially.”
Since introducing Sekoia earlier this year, Nexus programme can see a massive improvement in their service.
“We have progressed massively since we started to use Sekoia. We spend more time with our clients. The quality and the quantity of care has grown massively. We’re building better relationships with people. We’ve generated reports and sent them out to commissioners, and they’ve been so happy with that much information in one PDF. So our relationships both internally and externally have changed drastically since we started using Sekoia.”