Before anything can start the terms and conditions of the contract is clarified. Factors such as the contents of the project and the time frame and scope should be discussed and agreed upon. Furthermore, various agreements as the SLA and GDPR agreements are signed.
1. Technical Clarification
After the contract signing, the technical clarification/alignment starts. Here, it is decided which devices the digital care planning should be done on. Furthermore, it should be ensured that there is a stable wireless internet connection and/or adequate 4G. To make sure everything is in order, we suggest getting an independent third-party company to do a full site survey on the data coverage.
In terms of which devices should be used, we usually recommend mobile phones for the care staff and tablets for nurses, due to the different nature of their work.
2. Implementation Start & Management Meeting
After setting up all the deadlines and the overall timetable for the entire project, it is time to introduce the plan to the local management team. In this particular phase of the project, it is paramount to underline the advantages of the new technology hands the managers as well as their employees. Be clear on defining the local management’s role in the implementation. Furthermore, these ambassadors must believe in the project, so they can convey this enthusiasm to their colleagues and employees.
Kicking off with a new tool, and especially one with the profound impact digital care planning has, can be a daunting time for any organisation. Let alone one where maybe not everyone is comfortable using tablets and smartphones.
The staff might have a bit of a hard time adjusting from paper-based documentation and workflows to a new digital approach. Therefore, it is important to maintain the local managers as your biggest supporters. Their most significant task is to continuously explain and underline the purpose of going digital. In short, what’s in it for me?
In addition to this, it is key to allocate resources to answer any questions the employees might have about this new development.
4. Super user training
When all employees feel fairly comfortable with their new role and the addition of a tool in their toolbox, it is time to train super users. By making ambassadors for the product who truly believe in the value of the tech you are giving the roll out a much better chance to succeed. The super users can assist and inspire their colleagues embracing the change in their work processes.
One of the reasons that most IT projects crash is due to a lack of support from its primary users. By educating super users you counteract this exact problem and resist falling into that trap.