Motivation as the primary change catalyst
By including your care staff in the journey towards paperless goals, you are strengthening the understanding of “why” the organisation is changing, and some of the staffs’ tasks with it. Everyone must understand how this new technology is going to simplify their work and solve important business or resident challenges.
In the selection phase, it’s important to trust your staff. When you read the characteristics of a super user some people may have immediately sprung to mind. However, it’s important to make sure that it’s not just the “usual suspects” who get the extra responsibilities. Other employees might blossom when allowed to drive a new change – even if they didn’t know they wanted to be a super user. That’s also why it’s not necessarily a bad thing if no one volunteers in the first place. Some superusers will fly and some will not be suitable – and that’s okay. It’s all part of the change process.
How to Train Super Users
Obviously, the extensiveness of a super user training program depends on what system you are going to train them in. If it is an intuitive system, it would require less time to get familiar with compared to a more convoluted one – seems fairly straightforward. Below we’ve listed our top 3 tips to become a super user:
- Allow time and space for the new super users to get acquainted with the system
- Make the super users work in the “real” system outside the demo environment as quickly as possible to establish a sense of ownership
- Go live with the system relatively soon after having super user sessions
You need peace and quiet away from the daily tasks so you can immerse yourself into learning the product. Further, you need to throw the super users into the deep end. Meaning you can’t have them use the system in a test environment where there are no consequences. You need to have them use the system in a real-life context – when the stakes actually matter the super users are more likely to claim ownership of the product. Finally, you should harvest the fruits of the super user training program as soon as possible. It’s no use having staff spend a lot of time learning the ins and outs of a system, just for them to forget the intricacies of it because the Go Live date is months away.
Looking back at the characteristics of a super user, it’s evident that the traits are not what you can classify as “hard-skills”. Even though you might expect the experts of a digital system to be good with tech, we’ve found it to be much more important to have good “soft skills” such as a positive attitude, patience, and an eagerness to learn new things.