Aggregated information gives eagle-eyed managers
One thing is acknowledging the central management’s questions – another is to translate these from thought to action. It takes a lot of managerial clarity to focus on these in a busy workday, where day-to-day questions take up enormous time.
One thing digitisation helps with is the opportunity to make decisions based on data rather than gut feelings. As a manager, it can be difficult to know exactly how to improve the day for your staff – and the residents for that matter. Here surveillance only gets you so far, while a better overview and unison can ensure that staff members collaborate and provide care in a safer and happier way.
Specifically, it can be the use of tags and adherence to specific frameworks or standards that provide the management with actionable reports. In a professional context, this could mean value-added insights into care delivery and an overview of what we have done well and where we might be lacking. Not to point fingers at anyone, but to highlight the best practice and through data evaluate and improve from here.