What advice would you give to homes on how to best support their staff?
In the well-led section of their inspection, it was stated that staff were very positive about the quality of Leaders and Managers who worked alongside them and supported them. Staff state they are empowered to raise any concerns and know that they will be listened to. Staffing levels allow for care staff to also be actively involved in the social side of resident’s care enjoying group work or one to one time in the community, this is appreciated by care staff who regularly volunteer to assist with outings and celebrations.
Due to the local structure, care staff can and are encouraged to progress with training, qualifications and position within the company. We have Senior care staff who started with us years ago on the ancillary team and who have worked their way up whilst having role-specific training from a Mentor. Staffing levels are regularly reviewed depending on needs (social and care) so that staff can maintain the standards. Managers work with them so that practices can be observed, monitored and staff supported in areas needed.